Welcome...
We have been established since 1999 where we have successfully dealt with many banking issues and difficulties for clients. Having a strong banking background we have a clear understanding of how the banking industry and the banks and financial institutions within it operate. We have used this experience and our ability to recover Bank, Building Society & Credit Card ‘penalty charges’ administering in excess of £35 million of claims prior to Autumn 2007 where we are at the forefront of recovering clients Bank Charges. Having developed an effective and efficient system which can adapt to the ever changing policies of the bank to successfully recover clients ‘bank charges’ and ‘penalty fees’.
As a company we have dealt for many years with important aspects of banking on behalf of clients whom have experienced difficulties, building a reputation for success in not only the recovery of bank charges but also other aspects of banking difficulties all of which are listed below.
Using our experience in banking complaints and financial claims management we offer a comprehensive range of services where we can address difficulties our clients have experienced with their bank, lender or financial institution.
Our services are detailed in greater depth through the website where the claims services include:-
Recovering Loan or Credit Card Payment Protection Insurance
Mortgage Fee Refunds
Bank Charges Recoveries
Hire Purchase Charges and Insurance Refunds
General Insurance Claims Shortfalls
Reclaim Unclaimed Assets
Latest news
We welcome the latest news regarding the legal action being taken by the Office of Fair Trading against the banks regarding the recovery of consumers bank charges. The Financial Services Authority and Office of Fair Trading have agreed that the banks may suspend their dealings in relation to complaints until this case is heard or until an agreement is reached with the Office of Fair Trading upon their report regarding bank unauthorised charges.
‘Bank Charges’ – probably the most despised phrase in the western world, from everything to an overdraft to an unauthorised transaction these two little words can reduce a grown man to tears. These charges on the whole are something of a mystery; obviously you know you’ll get charged for going over a set overdraft limit or a bounced cheque but the majority of charges are only known to the customer when they are deducted from the account holder. An example of this could be perhaps if a customer is a day late making a payment, even if the customer has been with the bank for 20 years and never missed a payment they will still incur the dreaded bank charges. It is this degree of inflexibility and stone cold empathy that make banks thoroughly unpopular and also the seemingly automated response you get when trying to explain the reason for the one late payment. Of course one way to avoid this is to store all your cash under your mattress or under a loose floorboard but obviously this is just not practical for the majority of us, as the risk of theft or fire damage would be a lot more detrimental than periodical bank charges.
Whilst this delay is annoying it will allow the clarity that we have for so long been requesting from the banks regarding these charges. We have been dealing with thousands of charge recovery cases and the banks alter how they deal with these complaints literally every day. Indeed the Financial Services Authority have released a damning report on the activities of such banks rebuking current account providers for making “false or misleading statements” to customers.
As a company who have been dealing with the recovery of charges since the beginning of 2006 we continue to represent all of our clients holding their claims in abeyance until the High Court decision when we will then pursue the banks for the recovery under the guidance of the law.
Why choose Bank Complaints:-
- We have an extensive banking background in the roles of Personal and Business Banking Managers with a proven track record in resolving bank complaints for Personal and Business customers.
- Having operated for over 8 years our reputation for resolving difficulties and now reclaiming Bank Charges, Mortgage Fees, Payment Protection Insurance, HP Fees, Asset Reclaims, General Insurance Claims Shortfalls has resulted in our service being used throughout the UK.
- Our reputation, knowledge and skill in dealing with banking situations of this kind helps to protect the integrity of our client and maximises the opportunity to recover monies via our claims.
- We deal with your claim from start to finish, hopefully achieving a successful conclusion.
- We are registered with the Information Commissioner as data protection controllers.
- We have an extensive banking background following roles as personal and business banking managers with a proven track record in resolving Bank Complaints for personal and business customers.
We will:-
- Contact your bank.
- Recover your statement information or other paperwork if you do not have this available.
We have been established for over eight years successfully resolving complaints and obtaining the recovery of fees, charges and mis-sold premiums on behalf of personal and business clients. We are confident in our own abilities to the extent that we as a private firm offer our service on a no result no fee basis, our fee being 25% including VAT of any amount recovered on a client’s behalf.
If you believe our direct involvement will help please complete the paperwork which is available by download for the appropriate service on the site or call on 01752 294205 so an agreement and authority can be forwarded or to answer any questions you may have. Alternatively please email your address and telephone details to info@bankcomplaints.co.uk including the name of the bank or banks whom you have difficulties with (please do not forward your account details by email. You can forward this information if you wish to proceed after receiving our information).
Once you have returned our agreement where there is a fourteen day (cooling off) period when you may cancel your agreement should you wish not to proceed. You can then leave everything with us to begin the recovery process of your charges in a considered and professional manner.
New claims
Bank Complaints Ltd is regulated by the Ministry of Justice in respect of claims management activities its registration number is CRM4364, to view authorization please click on the following link
http://www.claimsregulation.gov.uk/details.aspx/4364/Bank_Complaints_Ltd/2.
As a company we are also registered data protection controllers reference Z8045302 where our status can be confirmed by the Information Commissioner by following the link
http://www.esd.informationcommissioner.gov.uk/esd/search.asp